Peer-to-Peer Feedback in EMS: the what, the how, and the why.
Many academic and historical articles have shown us that the more feedback between individuals within a team, the more likely that team will be successful. Peer-to-peer feedback in EMS has historically been given from a clinical perspective. You will easily find multiple articles speaking about peer reviews for clinical performance, quality improvement for patient care, and quality assurance; however, you see little to no information on the value of peer-to-peer review for your organization when it comes to overall crew performance in non-clinical areas. While the clinical peer review process has proven to be successful, a non-clinical peer review can serve to be just as useful for EMS organizations, and it starts with peer-to-peer feedback.
When it comes to giving feedback, there are two main parts: praise and criticism. Each of these has particular and separate purposes when developing useful feedback and each of them should be given based off of an individual’s work and behaviors.
Harnessing Data for Cultural Improvements: Using your everyday data to identify, communicate, & advocate for your EMS team members
Data and Mental Health Awareness
If your EMS system is like most, you have probably noticed the rise in attention being called to mental health awareness and the need for improvements to the EMS culture. Suicides are at an all-time high for Fire and EMS providers and many organizations are stepping up to the challenge of making real and impactful changes to the mental health and wellbeing of their team members. Peer support groups are amongst the most popular options for beginning this process. However, organizations can also tap into their everyday data to gain a better understanding of their providers’ mental health, and today we will show you how.
Objective vs. Subjective Data in EMS: How to tell the difference
At first, the difference between objective and subjective data seems to be pretty simple….but dig into the data that EMS collects and you can easily find yourself second guessing just what you thought was straightforward about it.
The truth is, however, that it IS simple; we tend to overcomplicate things when we focus too heavily on them. So let’s talk about it…
Meriam Webster defines objective as an adjective “involving or deriving from sense perception or experience with actual objects, conditions, or phenomena.” This tells us that something objective can be understood by utilizing our five senses; it is either a measurement or an observation that we take note of.
EMS is a challenging industry to work in and is demanding not only physically but mentally. There are numerous challenges that EMS providers face which compromise their mental health and well-being including acute stress incidents and chronic stress that accumulates from their day-to-day EMS roles. With the everyday hustle and bustle, it is easy for EMS leaders to forget how important it is that their front-line providers are mentally fit and well enough to perform at a high standard.
There is a dire need for a culture change within EMS, and it begins with a focus and education on resilience.
At its core resilience is the ability for one to overcome tough or stressful situations or circumstances quickly. It is the ability for one to bounce back into shape and not let unusual or stressful situations negatively affect their lives.
Some of us are more naturally resilient than others; however, it is widely known that resilience can also be fostered and learned over time. This, we firmly believe, is a core component to one’s success for longevity within the EMS industry because EMS providers who are resilient can more easily rebound into their much-needed roles, bounce back from adverse experiences, and can more easily adapt to changes within their environment.