There is a dire need for a culture change within EMS, and it begins with a focus and education on resilience.
At its core resilience is the ability for one to overcome tough or stressful situations or circumstances quickly. It is the ability for one to bounce back into shape and not let unusual or stressful situations negatively affect their lives.
Some of us are more naturally resilient than others; however, it is widely known that resilience can also be fostered and learned over time. This, we firmly believe, is a core component to one’s success for longevity within the EMS industry because EMS providers who are resilient can more easily rebound into their much-needed roles, bounce back from adverse experiences, and can more easily adapt to changes within their environment.
Peer-to-Peer Feedback in EMS: the what, the how, and the why.
Many academic and historical articles have shown us that the more feedback between individuals within a team, the more likely that team will be successful. Peer-to-peer feedback in EMS has historically been given from a clinical perspective. You will easily find multiple articles speaking about peer reviews for clinical performance, quality improvement for patient care, and quality assurance; however, you see little to no information on the value of peer-to-peer review for your organization when it comes to overall crew performance in non-clinical areas. While the clinical peer review process has proven to be successful, a non-clinical peer review can serve to be just as useful for EMS organizations, and it starts with peer-to-peer feedback.
When it comes to giving feedback, there are two main parts: praise and criticism. Each of these has particular and separate purposes when developing useful feedback and each of them should be given based off of an individual’s work and behaviors.